Shipping policy
Last updated: August 11, 2026
All Art Novel Studio canvases are made individually after an order is placed. Printing, packaging, and shipping are handled by our production partner, and the completed order ships directly to the customer from the most suitable available production facility. Production time begins after payment is successfully processed and all information necessary to fulfill the order has been received.
Digital Downloads are not physical products and are not covered by this Shipping Policy. Please see the Digital Downloads section of our Refund and Return Policy and the Digital Downloads and License section of our Terms of Service.
Shipping Within the United States
We offer free standard shipping on all physical canvas orders within the United States.
International Shipping
We ship to many international destinations. International shipping is not free. Shipping costs depend on the destination country and selected canvas size and are calculated at checkout.
International shipping availability depends on the destination, delivery address, canvas size, production facility, and carrier restrictions. Not every canvas size is available for delivery to every country.
Oversized Canvas Shipping Restrictions
Due to international carrier size restrictions, some oversized canvas formats cannot be shipped to every country.
Certain oversized stretched canvas sizes are currently available for delivery only to the United States, Canada, United Kingdom, Australia, Germany, and Spain.
These restrictions currently apply to selected oversized formats, including:
- 30" × 60"
- 40" × 60"
- 60" × 30"
- 60" × 40"
These sizes are not currently available for delivery to other EU countries, EFTA destinations, or other international destinations. Shipping availability may change. The shipping options available for your address at checkout provide the most current confirmation of availability.
Production and Shipping Time
Each canvas is printed especially for the customer. Most physical orders are produced and shipped within 2–7 business days after we receive a complete order. Production may take longer during holidays, sales, or periods of high demand. Business days do not include weekends or public holidays.
Estimated Delivery Times
After production is complete and the order has been handed to the carrier, estimated shipping transit times are:
- United States: 2–8 business days
- Canada: 5–15 business days
- Europe: 5–15 business days
- United Kingdom: 5–15 business days
- Australia and New Zealand: 10–20 business days
- Other countries: 10–30 business days
Production time is additional and usually takes 2–7 business days.
The total delivery time includes both production and shipping.
Estimated total delivery times are:
- Orders within the United States: 4–15 business days
- Canada, Europe, and the United Kingdom: 7–22 business days
- Australia and New Zealand: 12–27 business days
- Other international destinations: 12–37 business days
These delivery times are estimates and are not guaranteed. Delays may occur due to weather conditions, holidays, carrier workload, customs clearance, or other circumstances beyond the control of Art Novel Studio.
FTC shipping commitment: Under the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435), we expect to ship physical orders within 2–7 business days after receiving a complete order. For purposes of this commitment, “ship” means placing the order in the possession of the carrier. If we are unable to ship within that period, we will provide the notice and options required by applicable law, including the option to consent to a revised shipping date or cancel the unshipped order for a full and prompt refund.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number where tracking is available for the selected shipping method. Tracking may take several business days to update after the shipping label is created and may temporarily pause while a package is moving between countries or undergoing customs clearance.
Multiple Shipments
If an order contains several products, they may be produced at different facilities and shipped separately, arriving on different dates with different tracking numbers. No additional shipping fee applies when an order is divided into multiple shipments.
Shipping Address
Please check your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. We will try to update the address if the order has not yet entered production. Once production has started or the order has shipped, changing the delivery address may no longer be possible.
Except where required by applicable law, Art Novel Studio is not responsible for delivery failures resulting solely from an incorrect, incomplete, or outdated address supplied by the customer. Additional production or shipping charges may apply if an order must be remade or shipped again because of an address error supplied by the customer.
Customs Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage or handling fees, or other charges imposed by the destination country or carrier. These charges are not controlled by Art Novel Studio and, unless otherwise clearly stated at checkout, are the recipient’s responsibility. Customs clearance may also extend the delivery time.
Additional Fees in the United States
Any additional taxes, fees, or other mandatory charges applicable within the United States that are not included in the order price or collected at checkout are the responsibility of the customer and must be paid separately.
The amount of such charges may vary depending on the state, county, city, and shipping address. Art Novel Studio is not responsible for additional fees imposed by federal, state, or local authorities.
Delivery Issues
Delivery delays, packages marked as delivered that cannot be located, lost packages, and unclaimed or refused packages are addressed in the “Delivery Issues, Lost Packages, and Unclaimed Orders” section of our Refund and Return Policy. That policy explains the steps to take, applicable claim windows, and how we work with our production partner and carrier to investigate.
Damaged, Defective, or Incorrect Products
Please inspect your canvas as soon as it arrives. Claims involving damaged, defective, or incorrect products are handled under our Refund and Return Policy, including the information required, the applicable claim window, and available remedies.
Contact Us
For questions about shipping, please contact:
Please include your order number when contacting us.