Privacy policy

Last updated: August 8, 2026

This Privacy Policy explains how Art Novel Studio collects, uses, stores, and shares personal information when you visit artnovel.studio, place an order, request a custom product, contact customer support, or otherwise interact with our online store.

Our store operates on Shopify. Physical products may be manufactured, packaged, and shipped by production partners, including Printify and production facilities in its network. Digital Downloads are prepared and delivered directly by our team.

Who Is Responsible for Your Personal Information

Art Novel Studio is the business responsible for the personal information described in this Privacy Policy.

Personal Information We Collect

Contact information: name, email address, telephone number, shipping address, and billing address.

Order and transaction information: products selected, size and variation, quantity, order value, order history, delivery details, tracking information, gift-recipient information, and records relating to returns, damaged products, replacements, disputes, or refunds.

Payment-related information: payment status, payment method, billing details, and transaction identifiers. Payments are processed through Shopify Payments, PayPal, or other connected payment providers. We generally do not receive or store your complete payment-card number.

Technical and usage information: IP address, device and browser information, operating system, time zone, approximate location, referral source, pages and products viewed, actions taken on the website, cookie identifiers, and similar data.

Account and communications information: account credentials maintained through Shopify, marketing preferences, customer-support messages, reviews, survey responses, and other communications you send us.

Custom-order and digital-delivery information: photographs, images of people or pets, names, dates, personalized text, reference images, descriptions, instructions, and the email address used to deliver a Digital Download.

Sources of Personal Information

We collect personal information directly from you; automatically when you use our website; from Shopify and connected store applications; and, where applicable, from payment providers, production partners, delivery carriers, analytics and advertising providers, social media platforms, fraud-prevention services, and a person who purchases a product or gift for you.

How We Use Personal Information

We may use personal information to:

• process, confirm, manufacture, personalize, deliver, and support orders;
• process payments and provide order, shipping, tracking, and Digital Download messages;
• handle returns, refunds, replacements, disputes, and warranty-related requests;
• respond to inquiries and provide customer support;
• maintain accounts, shopping carts, website functionality, and transaction security;
• detect and prevent fraud, misuse, and other unlawful activity;
• comply with accounting, tax, legal, and regulatory obligations;
• analyze and improve our website, products, advertising, and customer service; and
• send marketing communications and provide personalized advertising where legally permitted.

Custom-Order Materials

By submitting photographs, reference images, personalized text, or other custom-order materials, you confirm that you have the right and any required permission to provide and use them for the order.

We use custom-order materials only to prepare, produce, deliver, and support your order. We will not publicly display them, use them in advertising, or use them to train artificial intelligence systems without separate permission from the person who submitted them. When production is required, relevant materials may be provided to Printify or the selected production facility.

Legal Bases for Processing

Where laws such as the GDPR or UK GDPR apply, we rely on the following legal bases:

• Contract: to accept, produce, deliver, and support an order and to process returns or refunds.
• Legal obligations: to maintain tax and accounting records, respond to lawful requests, and comply with applicable law.
• Legitimate interests: to secure and improve our store, prevent fraud, provide customer service, and understand business performance, provided those interests are not overridden by your rights.
• Consent: for optional advertising cookies, certain marketing activities, or other processing where consent is required. You may withdraw consent at any time without affecting earlier lawful processing.

Certain information, including your name, contact information, delivery address, and payment-related information, is necessary to accept and fulfill an order. If you do not provide it, we may be unable to process or deliver the order.

How We Share Personal Information

We disclose personal information only as reasonably necessary for the purposes described in this Policy. Recipients may include:

• Shopify and connected store applications;
• Printify and selected production facilities for physical products;
• payment processors, banks, and fraud-prevention providers;
• delivery carriers and logistics providers;
• providers of hosting, analytics, advertising, email, customer support, accounting, and technical services;
• professional advisers, insurers, auditors, and parties involved in a business transaction; and
• government agencies, courts, or other parties when disclosure is required or permitted by law or reasonably necessary to protect rights, safety, and security.

We do not sell personal information for monetary payment. However, our use of certain analytics and advertising services may be considered a sale, sharing, targeted advertising, or a similar transfer under some U.S. state privacy laws.

Cookies, Analytics, and Advertising

We and our service providers use cookies and similar technologies to operate checkout and shopping-cart functions, remember preferences, maintain security, measure traffic, understand browsing behavior, evaluate advertising, and, where permitted, provide more relevant advertising.

Some cookies are necessary for the website to function. Where required by law, optional analytics or advertising technologies are not activated until you provide consent. You can manage choices through our cookie banner or privacy settings and through your browser settings.

We may use services provided by Shopify, Google, Meta, Pinterest, or other providers that are connected to our store. The providers actually used may change as our store tools change. Where required by applicable law, we recognize supported browser-based universal opt-out signals, such as Global Privacy Control, as a request to opt out of sale, sharing, or targeted advertising for the browser or device sending the signal.

Marketing Communications

We send promotional emails only when we have consent or another valid legal basis. You may unsubscribe at any time by using the link in the email or contacting us. We process unsubscribe requests within the period required by applicable law, although we may retain limited information on a suppression list to ensure that your preference is honored.

Order confirmations, shipping and tracking updates, customer-service messages, and delivery of purchased Digital Downloads are transactional communications. Unsubscribing from promotional communications will not stop messages necessary to complete or support a purchase.

How Long We Keep Personal Information

Unless a longer period is required or permitted by law, we generally apply the following retention periods:

• Order, payment, refund, and accounting records: up to seven years after the transaction, or longer if required for tax, legal, or dispute purposes.
• Customer-support and dispute records: up to three years after the matter is closed, unless needed for an active claim or legal obligation.
• Custom-order photographs and reference materials: normally deleted within 180 days after fulfillment, unless they are needed to complete a replacement, resolve a dispute, comply with law, or you separately authorize longer use.
• Account information: while the account remains active and for a reasonable period afterward, subject to legal and transaction-record requirements.
• Marketing information: until you unsubscribe or we determine that it is no longer needed; limited suppression-list information may be retained afterward.
• Cookie and analytics information: for the periods shown in our cookie or privacy settings or determined by the applicable provider.

When information is no longer required, we may delete, anonymize, or securely destroy it. Service providers may retain information under their own legal obligations and documented retention practices.

Information Security

We use reasonable technical and organizational measures designed to protect personal information against loss, unauthorized access, alteration, disclosure, destruction, and unlawful use. No method of internet transmission or electronic storage is completely secure. Please do not send complete payment-card numbers, passwords, or other sensitive payment information by email.

U.S. State Privacy Rights

Depending on where you reside and whether the applicable law applies to Art Novel Studio, you may have the right to request access to or a copy of personal information; correct inaccurate information; request deletion; obtain portable data; opt out of sale, sharing, targeted advertising, or certain profiling; limit certain uses of sensitive personal information; and receive equal service without unlawful discrimination for exercising privacy rights.

To submit a request, use any privacy-request or data-sharing opt-out page available on our website, adjust your cookie preferences, or contact us at [INSERT EMAIL ADDRESS]. We may request information reasonably necessary to verify your identity and locate the relevant records.

Where permitted by applicable law, you may authorize an agent to submit a request on your behalf. We may require proof of the agent's authority and may ask you to verify your identity directly. If we deny a request, you may appeal by replying to our decision or contacting us at the privacy email above, where applicable.

California privacy laws apply only to businesses that meet their statutory requirements. If those laws apply to us, the categories collected during the preceding 12 months are described in this Policy and may include identifiers, commercial information, internet or electronic network activity, approximate geolocation, customer communications, and photographs or other content submitted for custom orders. We use and disclose those categories for the purposes and to the recipients described above.

European, EEA, and United Kingdom Rights

Where the GDPR or UK GDPR applies, you may have rights to access, correct, erase, restrict, or object to processing; receive portable data; withdraw consent; and complain to the data protection authority where you live or work or where you believe a violation occurred. These rights may be subject to legal exceptions.

International Data Transfers

Shopify, Printify, production partners, carriers, and other providers may process personal information in countries other than your country of residence. International transfers are handled using the transfer mechanisms and safeguards provided by the applicable service provider and required by applicable law. You may contact us for more information about safeguards relevant to your information.

Children's Personal Information

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information without appropriate permission, contact us so that we can review and, where appropriate, delete it.

A parent or legal guardian may submit a child's photograph or other material for a custom order. We use that material only to prepare, produce, deliver, and support the order, unless the submitting adult separately authorizes another use.

Third-Party Websites and Services

Our website may contain links to third-party websites and services. We do not control their privacy practices and are not responsible for their content or handling of personal information. We encourage you to review their privacy notices.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law, our business, the services we use, or our information practices. The current version will be posted on this page with its effective date. Where required, we will provide additional notice of material changes.

Contact Information

For questions, privacy requests, or complaints, contact: