FAQ

Find quick answers about canvas quality, sizes, shipping, returns, custom artwork, and choosing the right piece for your space.

About the Artwork

We offer ready-made canvas artwork produced after an order is placed, custom canvas artwork created individually for the customer, and Digital Downloads. The available sizes, aspect ratios, and other options are shown on each product page.
Yes. Each physical canvas is printed, stretched, packaged, and prepared after the order is placed. Because production is individual, small differences in color, brightness, image placement, canvas tension, or edge cropping may occur.
No. Interior mockups are provided to help you imagine the artwork in a space, but they may not show exact scale. Always check the dimensions listed on the product page before ordering. Furniture, lighting, décor, and other objects shown in a mockup are not included unless expressly stated.
Remove dust gently with a clean, dry, soft microfiber cloth. Avoid soaking the canvas or using household chemicals, abrasive cleaners, or rough materials. Keep the artwork away from excessive moisture, strong heat sources, and prolonged harsh conditions.
A physical canvas is a finished product that is printed after the order is placed, stretched over a wooden stretcher frame, and shipped to your delivery address with hanging hardware attached. An external decorative frame is not included.
A Digital Download is a high-resolution digital file or functioning download link sent manually to the email address used at checkout, normally within 24–48 hours after payment confirmation. No physical product is shipped. Under the standard license, you may print the file and display it for personal or household use.
We aim to represent every artwork accurately, but screens, device settings, room lighting, printing processes, and materials can affect how colors appear. Minor differences are normal. A significant printing error or a product that materially differs from its description or approved custom design is not treated as a normal color variation.
The artwork is printed on canvas and stretched over a wooden stretcher frame. It arrives with hanging hardware attached. An external decorative frame is not included.
You may contact us before ordering to ask about a custom size or another variation. Availability depends on the artwork, proportions, production capabilities, destination, and carrier restrictions, so an unlisted option cannot be guaranteed.
We offer ready-made canvas artwork produced after an order is placed, custom canvas artwork created individually for the customer, and Digital Downloads. The available sizes, aspect ratios, and other options are shown on each product page.
A physical canvas is a finished product that is printed after the order is placed, stretched over a wooden stretcher frame, and shipped to your delivery address with hanging hardware attached. An external decorative frame is not included.
A Digital Download is a high-resolution digital file or functioning download link sent manually to the email address used at checkout, normally within 24–48 hours after payment confirmation. No physical product is shipped. Under the standard license, you may print the file and display it for personal or household use.
Yes. Each physical canvas is printed, stretched, packaged, and prepared after the order is placed. Because production is individual, small differences in color, brightness, image placement, canvas tension, or edge cropping may occur.
We aim to represent every artwork accurately, but screens, device settings, room lighting, printing processes, and materials can affect how colors appear. Minor differences are normal. A significant printing error or a product that materially differs from its description or approved custom design is not treated as a normal color variation.
No. Interior mockups are provided to help you imagine the artwork in a space, but they may not show exact scale. Always check the dimensions listed on the product page before ordering. Furniture, lighting, décor, and other objects shown in a mockup are not included unless expressly stated.
The artwork is printed on canvas and stretched over a wooden stretcher frame. It arrives with hanging hardware attached. An external decorative frame is not included.
Remove dust gently with a clean, dry, soft microfiber cloth. Avoid soaking the canvas or using household chemicals, abrasive cleaners, or rough materials. Keep the artwork away from excessive moisture, strong heat sources, and prolonged harsh conditions.
You may contact us before ordering to ask about a custom size or another variation. Availability depends on the artwork, proportions, production capabilities, destination, and carrier restrictions, so an unlisted option cannot be guaranteed.

Custom Artwork

Custom artwork can be created from a written idea, one or more photographs, style or color references, or a combination of them. We do more than apply a simple filter to a photograph: we can reinterpret an existing image in a chosen artistic direction or build an original scene based on your description and references. Requests may include people, pets, places, imagined scenes, meaningful details, personalized text, or another original concept, subject to legal and technical feasibility.
Send the clearest photographs or references available and describe what you want to see in the final artwork. Include the people, pets, objects, setting, mood, colors, text, names, dates, orientation, and any details that must not be changed. Better source material and clearer instructions usually lead to a more accurate result.
Often, yes. Separate references can be used to build one composition, provided the images contain enough usable detail and the request is technically feasible. We may ask for additional photographs or recommend changes if the original materials are too limited.
Yes. Every custom artwork order includes a digital preview for review before printing. Physical production begins only after you have given final approval.
You may request up to five individual changes to your custom artwork before final approval. An individual change may adjust colors, details, placement, atmosphere, or another element within the original concept and the information provided with the order. An individual change cannot completely replace the original idea, subject, or concept.
We may also suggest adjustments or creative options that we believe could improve the final artwork. Any such suggestions will be discussed with you before they are applied.
The initial digital preview is usually prepared within several business days. More complex requests may require additional time. The final design timeline depends on the complexity of the artwork, the quality of the source materials, the number and scope of requested changes, and how quickly we receive your feedback and approval. After final approval, production and carrier transit times are additional.
Not without separate permission. We use customer materials only as needed to evaluate, prepare, produce, deliver, and support the order, work with relevant service and production providers, resolve claims, and comply with law. We do not use customer photographs or personalized artwork in advertising, social media, a public portfolio, or AI training without separate permission.
No. Each custom artwork is created individually for the customer and will not later be offered for sale in our store. We will not publish the artwork in advertising, social media, or a public portfolio without separate permission.
The custom artwork process is:
• Describe the artwork you would like and upload any photographs or references.
• Select the artwork’s aspect ratio and physical canvas size.
• Complete payment when placing the order.
• We create the initial artwork and send you a digital preview.
• You review the preview and request any included changes.
• After your final approval, we send the artwork to our production partner for printing, stretching, packaging, and shipment.
The design stage is separate from production and carrier transit time.
Often, yes. An old, damaged, or low-quality photograph may still be used as a reference for a new custom artwork. The result depends on how much useful visual information remains in the image and what you would like us to create.
We may ask for additional photographs, suggest another composition, or explain which details cannot be reproduced accurately. This service does not include photographic restoration or retouching intended to turn the original photograph into a repaired, like-new version.
Yes. By submitting photographs, names, text, reference images, or other materials, you confirm that you have the right and any required permission to provide and use them for the order. We may refuse material that is unlawful, infringing, abusive, or otherwise unsuitable.
Please check the composition, faces and other important details, spelling, names, dates, colors, text placement, orientation, size, and all personalized elements. Written approval authorizes production. It does not remove your rights if the delivered product is damaged, has a manufacturing defect, or materially differs from the approved design.
A substantially new concept, replacement of the original subject, or complete recreation based on new information is not considered an included change and may require additional payment or a new order. We are always willing to review a larger change and discuss the available options before proceeding.
Once the artwork has been finally approved and sent to production, further changes are no longer possible.
Custom-made, commissioned, substantially modified, and clearly personalized artwork normally cannot be returned because you changed your mind. This does not apply if the product is damaged, defective, not as approved or ordered, or if applicable law requires another remedy.
They are normally deleted within 180 days after fulfillment. We may keep them longer when needed to complete a replacement, resolve a dispute, comply with law, or when you separately authorize longer use. Relevant materials may be shared with Printify or the selected production facility when necessary to produce the order.
You own the physical canvas you purchase, but the purchase does not automatically transfer copyright, reproduction rights, or commercial-use rights in the image. Additional rights may be granted only through a separate written agreement.
Custom artwork can be created from a written idea, one or more photographs, style or color references, or a combination of them. We do more than apply a simple filter to a photograph: we can reinterpret an existing image in a chosen artistic direction or build an original scene based on your description and references. Requests may include people, pets, places, imagined scenes, meaningful details, personalized text, or another original concept, subject to legal and technical feasibility.
The custom artwork process is:
• Describe the artwork you would like and upload any photographs or references.
• Select the artwork’s aspect ratio and physical canvas size.
• Complete payment when placing the order.
• We create the initial artwork and send you a digital preview.
• You review the preview and request any included changes.
• After your final approval, we send the artwork to our production partner for printing, stretching, packaging, and shipment.
The design stage is separate from production and carrier transit time.
Send the clearest photographs or references available and describe what you want to see in the final artwork. Include the people, pets, objects, setting, mood, colors, text, names, dates, orientation, and any details that must not be changed. Better source material and clearer instructions usually lead to a more accurate result.
Often, yes. An old, damaged, or low-quality photograph may still be used as a reference for a new custom artwork. The result depends on how much useful visual information remains in the image and what you would like us to create.
We may ask for additional photographs, suggest another composition, or explain which details cannot be reproduced accurately. This service does not include photographic restoration or retouching intended to turn the original photograph into a repaired, like-new version.
Often, yes. Separate references can be used to build one composition, provided the images contain enough usable detail and the request is technically feasible. We may ask for additional photographs or recommend changes if the original materials are too limited.
Yes. By submitting photographs, names, text, reference images, or other materials, you confirm that you have the right and any required permission to provide and use them for the order. We may refuse material that is unlawful, infringing, abusive, or otherwise unsuitable.
Yes. Every custom artwork order includes a digital preview for review before printing. Physical production begins only after you have given final approval.
Please check the composition, faces and other important details, spelling, names, dates, colors, text placement, orientation, size, and all personalized elements. Written approval authorizes production. It does not remove your rights if the delivered product is damaged, has a manufacturing defect, or materially differs from the approved design.
You may request up to five individual changes to your custom artwork before final approval. An individual change may adjust colors, details, placement, atmosphere, or another element within the original concept and the information provided with the order. An individual change cannot completely replace the original idea, subject, or concept.
We may also suggest adjustments or creative options that we believe could improve the final artwork. Any such suggestions will be discussed with you before they are applied.
A substantially new concept, replacement of the original subject, or complete recreation based on new information is not considered an included change and may require additional payment or a new order. We are always willing to review a larger change and discuss the available options before proceeding.
Once the artwork has been finally approved and sent to production, further changes are no longer possible.
The initial digital preview is usually prepared within several business days. More complex requests may require additional time. The final design timeline depends on the complexity of the artwork, the quality of the source materials, the number and scope of requested changes, and how quickly we receive your feedback and approval. After final approval, production and carrier transit times are additional.
Custom-made, commissioned, substantially modified, and clearly personalized artwork normally cannot be returned because you changed your mind. This does not apply if the product is damaged, defective, not as approved or ordered, or if applicable law requires another remedy.
Not without separate permission. We use customer materials only as needed to evaluate, prepare, produce, deliver, and support the order, work with relevant service and production providers, resolve claims, and comply with law. We do not use customer photographs or personalized artwork in advertising, social media, a public portfolio, or AI training without separate permission.
They are normally deleted within 180 days after fulfillment. We may keep them longer when needed to complete a replacement, resolve a dispute, comply with law, or when you separately authorize longer use. Relevant materials may be shared with Printify or the selected production facility when necessary to produce the order.
No. Each custom artwork is created individually for the customer and will not later be offered for sale in our store. We will not publish the artwork in advertising, social media, or a public portfolio without separate permission.
You own the physical canvas you purchase, but the purchase does not automatically transfer copyright, reproduction rights, or commercial-use rights in the image. Additional rights may be granted only through a separate written agreement.

Art for Business

Yes. We work with offices, hotels, restaurants, cafés, clinics, studios, salons, reception areas, and other commercial spaces. We can help you select existing artwork, create custom pieces, or develop a coordinated collection for your space.
Yes. We can create an individual custom piece, several coordinated artworks, or a larger collection designed around the space, its atmosphere, and the project’s visual direction. Each project is reviewed individually.
If you would like to order a series of artworks, create a coordinated collection, or receive help selecting pieces for your space, please send any information currently available to you. This may include photographs of the interior, wall dimensions, the purpose of the space, preferred colors or style, interior or brand references, and the approximate number of artworks needed.
You do not need to have every detail decided in advance. We can review the materials and help identify a suitable direction.
Yes. We can help select artwork based on the purpose of the space, interior style, color palette, atmosphere, available wall dimensions, and the impression you would like the space to create.
Yes. If you provide photographs of the space, we may create illustrative mockups showing possible artwork combinations and placement. These mockups are intended to help visualize the overall direction and are not exact technical plans or guaranteed representations of scale.
Final artwork sizes and placement should always be checked against the actual wall measurements before ordering or installation.
Yes. A purchased physical canvas may be displayed in an office, hotel, restaurant, clinic, or another business or public-facing interior. Purchasing the canvas does not transfer the right to reproduce the image, use it as a logo, place it on products, or use it in advertising or other commercial materials without separate written permission.
Yes. We work with offices, hotels, restaurants, cafés, clinics, studios, salons, reception areas, and other commercial spaces. We can help you select existing artwork, create custom pieces, or develop a coordinated collection for your space.
Yes. We can help select artwork based on the purpose of the space, interior style, color palette, atmosphere, available wall dimensions, and the impression you would like the space to create.
Yes. We can create an individual custom piece, several coordinated artworks, or a larger collection designed around the space, its atmosphere, and the project’s visual direction. Each project is reviewed individually.
Yes. If you provide photographs of the space, we may create illustrative mockups showing possible artwork combinations and placement. These mockups are intended to help visualize the overall direction and are not exact technical plans or guaranteed representations of scale.
Final artwork sizes and placement should always be checked against the actual wall measurements before ordering or installation.
If you would like to order a series of artworks, create a coordinated collection, or receive help selecting pieces for your space, please send any information currently available to you. This may include photographs of the interior, wall dimensions, the purpose of the space, preferred colors or style, interior or brand references, and the approximate number of artworks needed.
You do not need to have every detail decided in advance. We can review the materials and help identify a suitable direction.
Yes. A purchased physical canvas may be displayed in an office, hotel, restaurant, clinic, or another business or public-facing interior. Purchasing the canvas does not transfer the right to reproduce the image, use it as a logo, place it on products, or use it in advertising or other commercial materials without separate written permission.

Orders & Payment

To place an order, open the product page, select the available options, add the product to your cart, and complete checkout.
For custom artwork, describe what you would like us to create, upload your photographs or references, select the aspect ratio and physical canvas size, and complete payment. Please check your contact, email, and delivery information carefully before submitting the order.
An order confirmation will be sent to the email address used at checkout.
In some circumstances, yes. Before shipment or digital delivery, we may refuse or cancel an order if fulfillment or delivery is not possible, payment cannot be verified, required information is missing, an obvious pricing error has occurred, fraud is suspected, or the order is unlawful or violates our Terms of Service. We may also refuse a custom request if it is unlawful, infringes another person’s rights, contains abusive material, or cannot reasonably be produced from the submitted instructions or references. If a paid order is refused or cancelled, any paid but unfulfilled portion will be refunded. If work has already begun, we will review the circumstances individually, discuss the available options with the customer, and provide any refund or other remedy required by applicable law.
Your bank or payment provider may charge currency-conversion or international-transaction fees. Taxes or other mandatory charges may also apply depending on the destination and checkout information. These charges are separate from future price changes: once a paid order is accepted, we do not change its price except to correct an obvious error with your agreement or provide a refund.
Contact us immediately. We will cancel or modify an order when reasonably possible before physical production or digital preparation begins. Once work has started, cancellation or modification may no longer be available unless required by law. There is no guaranteed universal 12-hour cancellation window.
Payments are processed through Shopify Payments, PayPal, or another connected payment provider. Art Novel Studio generally does not receive or store your complete payment-card number. Never send full card numbers, passwords, or other sensitive payment information by email.
To place an order, open the product page, select the available options, add the product to your cart, and complete checkout.
For custom artwork, describe what you would like us to create, upload your photographs or references, select the aspect ratio and physical canvas size, and complete payment. Please check your contact, email, and delivery information carefully before submitting the order.
An order confirmation will be sent to the email address used at checkout.
Contact us immediately. We will cancel or modify an order when reasonably possible before physical production or digital preparation begins. Once work has started, cancellation or modification may no longer be available unless required by law. There is no guaranteed universal 12-hour cancellation window.
In some circumstances, yes. Before shipment or digital delivery, we may refuse or cancel an order if fulfillment or delivery is not possible, payment cannot be verified, required information is missing, an obvious pricing error has occurred, fraud is suspected, or the order is unlawful or violates our Terms of Service. We may also refuse a custom request if it is unlawful, infringes another person’s rights, contains abusive material, or cannot reasonably be produced from the submitted instructions or references. If a paid order is refused or cancelled, any paid but unfulfilled portion will be refunded. If work has already begun, we will review the circumstances individually, discuss the available options with the customer, and provide any refund or other remedy required by applicable law.
Payments are processed through Shopify Payments, PayPal, or another connected payment provider. Art Novel Studio generally does not receive or store your complete payment-card number. Never send full card numbers, passwords, or other sensitive payment information by email.
Your bank or payment provider may charge currency-conversion or international-transaction fees. Taxes or other mandatory charges may also apply depending on the destination and checkout information. These charges are separate from future price changes: once a paid order is accepted, we do not change its price except to correct an obvious error with your agreement or provide a refund.

Orders & Payment

Yes. We offer free standard shipping on all physical canvas orders within the United States.
No. Some oversized stretched canvases—including selected 30" × 60", 40" × 60", 60" × 30", and 60" × 40" formats—are currently available only for delivery to the United States, Canada, the United Kingdom, Australia, Germany, and Spain. Checkout provides the most current confirmation for your address.
Estimated carrier transit times are 2–8 business days within the United States; 5–15 business days to Canada, Europe, and the United Kingdom; 10–20 business days to Australia and New Zealand; and 10–30 business days to other destinations. Production time is additional. These are estimates, not guarantees.
Once your order ships, we will send a confirmation email with a tracking number where tracking is available for the selected shipping method. Tracking may take several business days to update and may pause temporarily during international transit or customs clearance.
Contact us as soon as possible. We will try to update the address if the order has not entered production. Once production has started or the order has shipped, a change may no longer be possible. Additional production or shipping charges may apply if an order must be remade or resent because of an address error supplied by the customer.
Yes, we ship to many international destinations. International shipping is not free; its cost depends on the destination and selected canvas size and is calculated at checkout. Availability also depends on the delivery address, production facility, and carrier restrictions.
Most physical orders are produced and shipped within 2–7 business days after payment is successfully processed and all information needed to fulfill the order has been received. Holidays, sales, and periods of high demand may extend production. Business days exclude weekends and public holidays.
Estimated total times, including production and carrier transit, are 4–15 business days within the United States; 7–22 business days to Canada, Europe, and the United Kingdom; 12–27 business days to Australia and New Zealand; and 12–37 business days to other international destinations. Custom design time, when applicable, is additional.
Products in the same order may be produced at different facilities and shipped separately. They can arrive on different dates with different tracking numbers. You are not charged an additional shipping fee merely because an order is divided into multiple shipments.
Taxes may be included or calculated at checkout. International orders may also be subject to customs duties, import taxes, VAT, brokerage, handling, or local carrier fees that are normally the recipient’s responsibility unless checkout clearly states otherwise. Within the United States, applicable sales taxes and other mandatory charges may vary depending on the state, county, city, and shipping address. Any mandatory taxes or fees not included in the order price or collected at checkout must be paid separately by the customer.
Yes. We offer free standard shipping on all physical canvas orders within the United States.
Yes, we ship to many international destinations. International shipping is not free; its cost depends on the destination and selected canvas size and is calculated at checkout. Availability also depends on the delivery address, production facility, and carrier restrictions.
No. Some oversized stretched canvases—including selected 30" × 60", 40" × 60", 60" × 30", and 60" × 40" formats—are currently available only for delivery to the United States, Canada, the United Kingdom, Australia, Germany, and Spain. Checkout provides the most current confirmation for your address.
Most physical orders are produced and shipped within 2–7 business days after payment is successfully processed and all information needed to fulfill the order has been received. Holidays, sales, and periods of high demand may extend production. Business days exclude weekends and public holidays.
Estimated carrier transit times are 2–8 business days within the United States; 5–15 business days to Canada, Europe, and the United Kingdom; 10–20 business days to Australia and New Zealand; and 10–30 business days to other destinations. Production time is additional. These are estimates, not guarantees.
Estimated total times, including production and carrier transit, are 4–15 business days within the United States; 7–22 business days to Canada, Europe, and the United Kingdom; 12–27 business days to Australia and New Zealand; and 12–37 business days to other international destinations. Custom design time, when applicable, is additional.
Once your order ships, we will send a confirmation email with a tracking number where tracking is available for the selected shipping method. Tracking may take several business days to update and may pause temporarily during international transit or customs clearance.
Products in the same order may be produced at different facilities and shipped separately. They can arrive on different dates with different tracking numbers. You are not charged an additional shipping fee merely because an order is divided into multiple shipments.
Contact us as soon as possible. We will try to update the address if the order has not entered production. Once production has started or the order has shipped, a change may no longer be possible. Additional production or shipping charges may apply if an order must be remade or resent because of an address error supplied by the customer.
Taxes may be included or calculated at checkout. International orders may also be subject to customs duties, import taxes, VAT, brokerage, handling, or local carrier fees that are normally the recipient’s responsibility unless checkout clearly states otherwise. Within the United States, applicable sales taxes and other mandatory charges may vary depending on the state, county, city, and shipping address. Any mandatory taxes or fees not included in the order price or collected at checkout must be paid separately by the customer.

Returns & Refunds

Except where a mandatory cancellation or withdrawal right applies, we do not accept voluntary returns or exchanges because you changed your mind, selected the wrong artwork, size, or variation, prefer a different color, or no longer want the product. Custom and clearly personalized products have additional return restrictions.
Eligible consumers generally have 14 days after receiving a standard, non-personalized physical product to notify us that they wish to withdraw from the purchase without giving a reason. This right generally does not apply to custom-made or clearly personalized products.
After notifying us, the customer must return the eligible product within 14 days, following the return instructions we provide. We will refund the product price and the cost of our least expensive standard delivery option. Additional charges for expedited or premium delivery are normally not refundable. The customer generally pays the direct return-shipping costs and may be responsible for any loss in value caused by handling beyond what is reasonably necessary to inspect the product.
Full conditions, including the rules for Digital Downloads, are provided in our Refund and Return Policy.
Check the delivery area, household members, neighbors, building staff, and any carrier notice, then contact us with your order number and tracking information. We will review the circumstances with the production partner and carrier. The available resolution depends on the investigation and applicable law.
Contact us before sending anything. Products may ship from different production facilities, and the address on the package may not be the correct return destination. We will provide return instructions for an approved or legally required return.
Approved voluntary refunds are normally submitted to the original payment method within 5–10 business days after approval. Your bank, card issuer, or payment provider may need additional time to post the credit. Refunds required by law are submitted within the legally required deadline.
Except where required by applicable law, we do not offer voluntary returns or refunds for:
• custom-made, commissioned, or clearly personalized artwork;
• custom designs approved by the customer;
• Digital Downloads after delivery;
• products damaged after delivery through misuse, improper handling, or incorrect care;
• choosing the wrong artwork, size, format, orientation, color option, or other variation;
• a product no longer being wanted or not looking as the customer personally expected, when it matches the product description and the selected order details;
• normal minor differences in color, brightness, positioning, or edge cropping caused by screens, materials, or the printing process;
• customs duties, import taxes, and other government charges, unless a refund is required by law or the relevant authority.
These exclusions do not apply when a product is damaged, defective, incorrect, materially different from its description or approved custom design, or when applicable law provides another remedy.
Contact us as soon as reasonably possible, preferably within 30 days after delivery. Include your order number, a description of the problem, photographs of the full product and affected area, and—if the package was damaged in transit—photographs of the packaging and shipping label. After review, the remedy may be a correction, replacement, full or partial refund, cancellation, or another resolution required by law.
Contact us with your order number and tracking information. We will review the circumstances with the production partner and carrier. If an order was refused, left unclaimed, or returned because of incorrect information supplied by the customer, a free refund or replacement is not guaranteed and reasonable redelivery or reproduction costs may apply.
For a verified defect, damage, or fulfillment error for which we are responsible, we will pay reasonable return-shipping costs when a return is required. For an eligible non-defective or change-of-mind return, the customer normally pays direct return-shipping costs, subject to applicable law.
Except where a mandatory cancellation or withdrawal right applies, we do not accept voluntary returns or exchanges because you changed your mind, selected the wrong artwork, size, or variation, prefer a different color, or no longer want the product. Custom and clearly personalized products have additional return restrictions.
Except where required by applicable law, we do not offer voluntary returns or refunds for:
• custom-made, commissioned, or clearly personalized artwork;
• custom designs approved by the customer;
• Digital Downloads after delivery;
• products damaged after delivery through misuse, improper handling, or incorrect care;
• choosing the wrong artwork, size, format, orientation, color option, or other variation;
• a product no longer being wanted or not looking as the customer personally expected, when it matches the product description and the selected order details;
• normal minor differences in color, brightness, positioning, or edge cropping caused by screens, materials, or the printing process;
• customs duties, import taxes, and other government charges, unless a refund is required by law or the relevant authority.
These exclusions do not apply when a product is damaged, defective, incorrect, materially different from its description or approved custom design, or when applicable law provides another remedy.
Eligible consumers generally have 14 days after receiving a standard, non-personalized physical product to notify us that they wish to withdraw from the purchase without giving a reason. This right generally does not apply to custom-made or clearly personalized products.
After notifying us, the customer must return the eligible product within 14 days, following the return instructions we provide. We will refund the product price and the cost of our least expensive standard delivery option. Additional charges for expedited or premium delivery are normally not refundable. The customer generally pays the direct return-shipping costs and may be responsible for any loss in value caused by handling beyond what is reasonably necessary to inspect the product.
Full conditions, including the rules for Digital Downloads, are provided in our Refund and Return Policy.
Contact us as soon as reasonably possible, preferably within 30 days after delivery. Include your order number, a description of the problem, photographs of the full product and affected area, and—if the package was damaged in transit—photographs of the packaging and shipping label. After review, the remedy may be a correction, replacement, full or partial refund, cancellation, or another resolution required by law.
Check the delivery area, household members, neighbors, building staff, and any carrier notice, then contact us with your order number and tracking information. We will review the circumstances with the production partner and carrier. The available resolution depends on the investigation and applicable law.
Contact us with your order number and tracking information. We will review the circumstances with the production partner and carrier. If an order was refused, left unclaimed, or returned because of incorrect information supplied by the customer, a free refund or replacement is not guaranteed and reasonable redelivery or reproduction costs may apply.
Contact us before sending anything. Products may ship from different production facilities, and the address on the package may not be the correct return destination. We will provide return instructions for an approved or legally required return.
For a verified defect, damage, or fulfillment error for which we are responsible, we will pay reasonable return-shipping costs when a return is required. For an eligible non-defective or change-of-mind return, the customer normally pays direct return-shipping costs, subject to applicable law.
Approved voluntary refunds are normally submitted to the original payment method within 5–10 business days after approval. Your bank, card issuer, or payment provider may need additional time to post the credit. Refunds required by law are submitted within the legally required deadline.

Digital Downloads

Digital Downloads are delivered manually, not instantly. A high-resolution file or functioning download link is normally sent to the email address used at checkout within 24–48 hours after payment confirmation. Please check the email address carefully.
Contact us promptly, preferably within seven days after delivery, and describe the problem. Where appropriate and permitted by law, we may first resend or replace the file. This preferred reporting period does not shorten any mandatory right relating to defective or nonconforming digital content.
Not under the standard personal-use license. You may not resell, sublicense, redistribute, publicly share, commercially exploit, claim authorship of, upload to print-on-demand, stock-art, NFT, or file-sharing platforms, or use the file to train a machine-learning or generative-AI model. Commercial, promotional, branding, resale, or merchandising use requires a separate written license.
Before delivery, you may cancel for a full refund unless personalized digital work has already begun with your prior agreement and the law permits it. After a usable file or functioning link has been sent, the purchase is generally final and non-refundable except when required by law or when the file is defective, unusable, cannot be delivered, or materially differs from its description.
After delivery and payment, you receive a limited, non-exclusive, non-transferable license to print the file and display it for personal or household use. Copyright and ownership of the underlying artwork are not transferred.
Digital Downloads are delivered manually, not instantly. A high-resolution file or functioning download link is normally sent to the email address used at checkout within 24–48 hours after payment confirmation. Please check the email address carefully.
Before delivery, you may cancel for a full refund unless personalized digital work has already begun with your prior agreement and the law permits it. After a usable file or functioning link has been sent, the purchase is generally final and non-refundable except when required by law or when the file is defective, unusable, cannot be delivered, or materially differs from its description.
Contact us promptly, preferably within seven days after delivery, and describe the problem. Where appropriate and permitted by law, we may first resend or replace the file. This preferred reporting period does not shorten any mandatory right relating to defective or nonconforming digital content.
After delivery and payment, you receive a limited, non-exclusive, non-transferable license to print the file and display it for personal or household use. Copyright and ownership of the underlying artwork are not transferred.
Not under the standard personal-use license. You may not resell, sublicense, redistribute, publicly share, commercially exploit, claim authorship of, upload to print-on-demand, stock-art, NFT, or file-sharing platforms, or use the file to train a machine-learning or generative-AI model. Commercial, promotional, branding, resale, or merchandising use requires a separate written license.

Privacy & Support

We may collect contact, billing, delivery, order, transaction, support, and technical information needed to operate the store and fulfill the order. Custom orders may also require photographs, names, dates, reference images, descriptions, and other instructions. Details are provided in our Privacy Policy.
Depending on where you live and which law applies, you may have rights to access, correct, delete, restrict, object to processing, receive portable data, withdraw consent, or opt out of certain data uses. Submit a request through any privacy-request option available on the website or contact the privacy email listed in our Privacy Policy. We may need to verify your identity.
You can read our full Terms of Service, Refund and Return Policy, Privacy Policy, and Shipping Policy. If an FAQ summary and a policy differ, the applicable policy and mandatory law control.
We do not sell personal information for monetary payment. However, some analytics or advertising services may be treated as a “sale,” “sharing,” or targeted advertising under certain U.S. state privacy laws. Where applicable, choices may be available through the website’s cookie or privacy settings.
A parent or legal guardian may submit a child’s photograph or other material for a custom order. We use it only to prepare, produce, deliver, and support the order unless the submitting adult separately authorizes another use. The website is not directed to children under 13, and we do not knowingly collect personal information directly from them.
We may collect contact, billing, delivery, order, transaction, support, and technical information needed to operate the store and fulfill the order. Custom orders may also require photographs, names, dates, reference images, descriptions, and other instructions. Details are provided in our Privacy Policy.
We do not sell personal information for monetary payment. However, some analytics or advertising services may be treated as a “sale,” “sharing,” or targeted advertising under certain U.S. state privacy laws. Where applicable, choices may be available through the website’s cookie or privacy settings.
Depending on where you live and which law applies, you may have rights to access, correct, delete, restrict, object to processing, receive portable data, withdraw consent, or opt out of certain data uses. Submit a request through any privacy-request option available on the website or contact the privacy email listed in our Privacy Policy. We may need to verify your identity.
A parent or legal guardian may submit a child’s photograph or other material for a custom order. We use it only to prepare, produce, deliver, and support the order unless the submitting adult separately authorizes another use. The website is not directed to children under 13, and we do not knowingly collect personal information directly from them.
You can read our full Terms of Service, Refund and Return Policy, Privacy Policy, and Shipping Policy. If an FAQ summary and a policy differ, the applicable policy and mandatory law control.